Who we are

Our website address is: https://toronto-orthotics.ca.

Collection and Disclosure of Information:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from toronto-orthotics.ca (the “Site”). 

All personal information that you communicate to the staff of the Site will be held strictly confidential and will not be shared, distributed or sold with/to third parties.  All information is kept securely and is only available to trusted employees and agents of toronto-orthotics.ca.

How do we use your personal information? 

When you submit personal information through our website or email or make a purchase, we refer to this information as “Contact Form Information” or “Order Information” and it includes, by way of illustration, names, addresses, telephone numbers, payment information (including credit card number), questions, requests and e-mail addresses. 

We use the Contact Information and Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

– Communicate with you and respond to any inquiries; 

– Screen our orders for potential risk or fraud; and 

– To maintain and to improve the quality of our services.   

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

Device/Browser Information Collected and Your Rights :

We use WordPress & Shopify to power our website & online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We use Google Analytics to help us understand how visitors use our site. We log IP addresses. browser type, internet service provider, time zone, dates and times, geography and search terms that referred you to the site and analyze them in order to improve the value of our website. We also track page visits in order to track the popularity of certain page content to improve the value of our website.

You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

We do not gather, request, record, require, collect or track any Internet users’ personal information through these processes.

We use cookies on our site in order to better understand how our visitors use our website and support some necessary functions. Our cookies contain no personal information.

You also have choices with respect to cookies. By modifying your browser preferences, you can accept all cookies, be notified when a cookie is set, or reject all cookies. (For more information on how to block or filter cookies, see http://www.cookiecentral.com/faq.) However, if you reject some or all cookies, your experience at our site and other sites throughout the World Wide Web may not be complete.

We may use pixel tags or other tracking technology to help us manage our online advertising and to analyze and measure the effectiveness of online advertising campaigns and usage patterns of visitors to our website. The information that is collected and shared using these pixel tags and similar technology is anonymous and not personally identifiable.

Changes to this policy:

We will revise or update this policy if our practices change, or as we develop better ways to keep you informed about them and in order to reflect other operational, legal or regulatory changes.  If you have any questions or concerns, please contact us at info@toronto-orthotics.ca.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Data retention 
When you place an order through our toronto-orthotics.ca, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Toronto-orthotics.ca uses a hosting site that encrypts all your account information with SLL (Secure Socket Layer) protocol. This means that unauthorized people will not be able to decipher your account number or other information during the transaction with PBS (a payment business service).


Toronto-orthotics.ca is not intended for any user that is a legal minor in his/her province of residence and we do not knowingly collect personal information from minors. We request that minors do not use our store or submit any personal information through our website.

Contact us 
If you have questions regarding this Privacy Policy and our privacy practices, please contact us by email at info@toronto-orthotics.ca.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our Site, we also store the personal information you provide in your user profile. All users can see, edit, or delete their personal information at any time (except you cannot change their username). Website administrators can also see and edit that information.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Embedded content from other websites

Articles on this Site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.